Support
Getting help
For questions, bug reports, feature requests, or any issue with an XI05 Labs app, email us directly. To help us reproduce the problem quickly, include:
- The app name and version
- Your device model and operating system version (for example, iPhone 15, iOS 19; or Pixel 9, Android 16)
- What you did, what you expected, and what happened instead
Purchases and refunds
Purchases, subscriptions, and billing for our apps are processed by the store you bought them from. We never see or store your payment details, and refunds are issued by the store operator:
- Apple App Store: request a refund at reportaproblem.apple.com, or manage subscriptions in Settings on your device.
- Google Play: request a refund at support.google.com/googleplay, or manage subscriptions in the Play Store app.
Refund decisions are made by the store operator under its own policies. If you have questions about what a purchase includes, or a refund request was denied and you think that's wrong, email us and we'll do what we can to help, though we can't guarantee the store's decision will change.
Account and data requests
Most of our apps don't require accounts. If an app does, you can request deletion of your account and associated data by emailing us from the address linked to it. See the privacy policy for details on what we collect and your rights.
Privacy questions
Read our privacy policy. Data-related questions and requests can be sent to the support address above.
Scope of support
Support is provided as a courtesy and does not modify the terms of use or create any warranty. We may not be able to resolve issues caused by device configurations, operating system bugs, or third-party software, and we may retire support for old app versions or discontinued apps. Reply times are a goal, not a guarantee.